SPAM or SCAM? I’m the network engineer for my firm and recently, I’ve been informed that Barracuda has black listed our IP. A fairly large customer found out when he’s stopped getting our invoices! No invoices means not getting paid. NEVER A GOOD THING!
It wasn’t our domain name, but our IP that was blacklisted (or rated poor). I guess that makes sense if we were sending a lot of messages out (indicating we’ve been hijacked by BOTS or running a spamming operation), but we sent roughly 200 automated emails a day (all specific to the orders placed during that day, all different, all with each customers’ PDF of the invoice). We track the SMTP queue and also track the network traffic on the server running the SMTP service (to prevent hijacking and spot anomalies). The number of messages or size of network traffic is so minuscule that it should never be blacklisted.
Thus, like a real IT guy, I turn to the interwebs and did a search! I found that you can request removal from Barracuda Central:
That’s not surprising, but the RESULTING page is! I got a confirmation number and also a “TIP” that if I register my domain / IP to emailreg.org, it’ll be automatically exempt! Tempted, I made an account,…. up to the point of filling out my company information until I realized there’s payment involved: $20.
In the realm of IT, $20 is nothing. But the problem is, I further search and found a page from EmailReg.org that says, nice of you to register, but EmailReg.org will NOT get you delisted from Barracuda Block list (BRBL):
So what is the real story? What’s the point of putting EmailReg.org in the Barracuda Central site when it’s not even used? Further investigation reveals that Barracuda owns EmailReg.org! Is it a scam to collect more money? I can’t say for sure. And besides, I don’t want to get sued by Barracuda either (there’s no such thing as free speech!). So, let the wise IT guy be diligent in his/her research and draw his/her conclusion! 🙂
It turns out that Spiceworks forums have a bunch of post on this exact issue! Links here: https://community.spiceworks.com/topic/175545-emailreg-org-a-scam-shame-on-you-barracuda)
I have since asked the affect customers’ network engineers to white list our domain and our IP. Hopefully they’ll start getting emails from us!
Another day in the life of a IT guy! 🙂